Last updated: 19 May 2026
Always With Us is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our memorial platform.
We collect the following types of information:
We use your information for the following purposes:
In accordance with Singapore regulations governing digital fundraising and financial solicitation, families who choose to display a PayNow QR code on a memorial page are required to upload a death certificate as proof of passing. This document is used solely for regulatory verification purposes and is kept strictly confidential. It is not displayed publicly and is only accessible to our admin team for compliance review.
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances: with service providers who help us operate our platform (subject to strict confidentiality agreements); when required by law or to comply with legal processes; to protect the rights, property, or safety of Always With Us, our users, or the public; and in connection with a business transfer such as a merger or acquisition.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Memorial page content is retained for the duration of the paid hosting period plus a reasonable grace period. Account data may be retained for up to seven years after account closure for legal and regulatory compliance purposes.
Under Singapore's Personal Data Protection Act (PDPA), you have the right to access your personal data, correct any inaccuracies, withdraw consent for certain uses, and request deletion of your data where permitted by law. To exercise these rights, please contact us using the details provided below.
Our platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our platform.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact.alwayswithus@gmail.com.