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Frequently Asked Questions

Everything you need to know about creating and managing memorial pages on Always With Us.

Always With Us is an online obituary platform designed for families worldwide to create dignified, lasting memorial pages for their loved ones. Each memorial page includes a photo, biography, favourite quote, wake and funeral details with maps, and a tribute section where friends and relatives can leave condolences.

Creating and hosting a memorial page on Always With Us costs SGD $20. This one-time setup fee covers the hosting and maintenance of the memorial page on our platform for the first month. After that, the annual renewal fee is $10.

Payment is made via PayNow by scanning our platform QR code. After creating your memorial page, you will be directed to the payment page where you can scan the QR code and upload a screenshot of your transfer as proof of payment.

Once you have submitted your memorial page and uploaded proof of payment, our team will review the content within 24 hours. After verification, your memorial page will be published and you will receive a unique link to share with family and friends.

Yes, family members can log into their dashboard at any time to edit memorial details, update photos, or adjust wake and funeral information. Changes are reflected immediately on the public page.

Absolutely. Visitors can leave condolence messages on the memorial page. Family members can review and approve these tributes before they appear publicly. Visitors can also make PayNow contributions and upload proof of transfer for the family to track.

No. For privacy and discretion, all visitor contributions are recorded in the family dashboard with timestamps, but they remain completely hidden from the public-facing memorial page. Only the family can view contribution logs.

Once your memorial page is published, you will receive a unique and permanent link. You may find this link within your Family Dashboard, where a Share Link button is available on each memorial card for easy copying. The same Share Link button is also present on the published public page, allowing visitors to copy the link directly. You may share this link with loved ones and friends through WhatsApp, Messenger, email, or any other channel of your choice. The link remains accessible from any device, at any time.

Yes, all memorial pages are fully responsive and optimised for mobile phones, tablets, and desktops. Visitors can view the page and leave tributes from any device without needing to download an app.

If you need assistance creating a memorial page or have any questions, you can reach us through the contact form on this page or email us directly. We aim to respond to all enquiries within 24 hours.

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